Official Documents
Dolar188 is committed to protecting the privacy and personal data of every member, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This document clearly explains how we collect, use, store, and protect your information.
Privacy Commitment
The dolar188 privacy policy is built on six core principles that reflect our commitment to the security and privacy of every Malaysian member.
Dolar188 only collects personal data that is strictly necessary to operate our services — no excess data is gathered for vague or unspecified purposes. Every category of data collected has a specific purpose, as set out in this document.
All dolar188 member personal data is stored on servers protected by banking-grade 256-bit SSL encryption. Access to member data is strictly limited to staff who require it to perform their specific duties, enforced through rigorous access controls.
Dolar188 has never and will never sell, rent or disclose members' personal data to any third party for marketing or commercial purposes without the member's explicit consent. This is a principle we do not compromise under any circumstances.
Every dolar188 member has the right to request a copy of their personal data held by us, request corrections to any inaccurate information, and in certain circumstances, request the deletion of their data. All such requests will be processed within 14 business days.
Dolar188 members' personal data is not retained indefinitely. We maintain a clear data retention policy — active account data is kept for the duration of your membership, while data from closed accounts is retained only for as long as required under Malaysian law before being securely deleted.
All data collection and processing practices at dolar188 comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). This includes adhering to the seven data protection principles set out in the Act to ensure our members' privacy rights are upheld at all times.
This document forms part of the overall agreement between you and dolar188, together with Terms & Conditions and Responsible Gaming Guidelines us. We encourage you to read all of these documents in full.
Dolar188 (hereinafter referred to as "we", "our platform" or "dolar188") is the data controller for all personal information collected from members of our platform in Malaysia. We take this responsibility seriously and are committed to protecting the privacy of every dolar188 member to the highest applicable standards.
This Privacy Policy details the types of personal data we collect when you register for and use the dolar188 platform, how that data is used, the circumstances under which it may be disclosed and to whom, and your rights regarding the personal data we hold.
All data management practices at dolar188 are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards. We review and update this policy regularly to ensure it remains relevant and compliant with changes in law or in how we conduct our operations.
Continued use of the dolar188 platform — including browsing the website, registering an account, making deposits, playing games or interacting with our customer support — constitutes your consent to the collection and use of personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Dolar188 collects personal data from various sources as you interact with our platform. Below are the main categories of data we collect and the purpose behind each:
Full name, date of birth, identification card number (MyKad), gender, nationality and current residential address. Required for identity verification and KYC compliance.
Malaysian mobile number, email address and preferred username. Used for account communications, OTP verification and customer support.
Malaysian bank account details, e-wallet account numbers (Touch 'n Go, GrabPay, DuitNow, etc.), and deposit and withdrawal history in MYR. Full credit card numbers are not included.
Gaming records, total wagers, win and loss history, session duration and game preferences. Used for customer support and responsible gaming.
IP address, browser type, device type (Android/iOS), operating system, screen resolution, and session data. Used for account security and fraud detection.
Live chat conversation records, emails to customer support and any feedback you have provided to dolar188. Retained for support reference and service improvement.
Sensitive data — such as health information, religious beliefs, or political affiliations — is not collected by dolar188 and is irrelevant to our platform's operations. The only exception is if you voluntarily disclose such information when communicating with our support team, in which case it is used solely for the purpose of that specific communication.
The personal data we collect from dolar188 members is used exclusively for the following legitimate and defined purposes. We do not use your data for any purpose unrelated to the operation of the platform and the services we provide:
| Purpose of Data Use | Legal Basis | Opt-Out? |
|---|---|---|
| Member account management & identity verification (KYC) | Contract | No |
| Processing MYR deposits & withdrawals | Contract | No |
| Fraud prevention & anti-money laundering | Legal | No |
| Customer support & complaint resolution | Contract | No |
| Dolar188 bonus & promotion management | Contract | Partial |
| Responsible gaming monitoring | Legitimate interest | No |
| Marketing communications & the latest promotions | Consent | Yes |
| Platform usage analytics & product improvement | Legitimate interest | Restricted |
For marketing communications — such as the latest dolar188 promotions, bonus notices, or new game updates — you may opt out at any time through your account settings or by contacting our support team. Withdrawing your marketing consent will not affect your right to continue using the dolar188 platform.
Dolar188 will not make decisions that significantly affect you based solely on automated processing without any human involvement. Any assessment concerning your account — such as a suspension decision or investigation — involves a review by our trained team.
Dolar188 does not sell, rent or trade our members' personal data to any third party. However, in the course of operating the platform, there are specific situations where member data must be shared with certain parties that have a legitimate need:
To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks), dolar188 is required to share the necessary transaction information with the respective payment network operators. This data sharing is limited to the minimum information needed to complete the transaction and is governed by confidentiality agreements with each provider.
Third-party game providers such as Evolution Gaming, Pragmatic Play Live, and SA Gaming — which power the live casino games on the dolar188 platform — may receive the session data necessary to operate those games. These providers are bound by strict data protection agreements and are not permitted to use this data for any other purpose.
Dolar188 may be required to disclose member data to relevant Malaysian authorities when mandated by law, court order, or applicable regulation. In all such cases, we will endeavour to disclose only the minimum data necessary and will notify the member concerned where permitted by law to do so.
Every third party that receives dolar188 member data is bound by a strict data processing agreement. They may only use that data for specifically authorised purposes and may not transfer it to any other party without written consent from dolar188. We conduct regular audits of all vendors to ensure compliance with our data security standards.
Dolar188 continuously invests in data security infrastructure to ensure our members' personal information is always protected to the highest achievable standard. The following are the key security measures we employ:
While we take all reasonable security measures, no system can be guaranteed 100% secure. dolar188 members also play an important role in safeguarding their own data — particularly by using strong passwords, not sharing login credentials, and promptly reporting any suspicious activity to us.
If you suspect that your personal data may have been compromised or that your dolar188 account has been accessed without authorisation, please contact our security team via live chat or email support@dolar188.world immediately. We will respond within 1 hour for cases involving a potential security compromise.
The dolar188 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how members interact with our platform. Below is an overview of the types of cookies we use and their purposes:
These cookies are essential to the core functionality of the dolar188 platform and cannot be disabled. They include session authentication cookies that keep you logged in, security cookies that help detect unauthorised login attempts, and cookies that store your language preferences and basic settings. These cookies contain no personal information that could be used to identify you outside of the dolar188 platform.
Dolar188 uses internal analytics tools to understand how members use the platform — which pages receive the most visits, average session duration, and where users encounter difficulties. This data is collected in aggregate and is not linked to any individual's identity. It helps us continuously improve the user experience over time.
You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the dolar188 platform — you may be unable to log in or maintain a stable gaming session. We recommend keeping at least the essential cookies enabled for an optimal platform experience.
As a dolar188 member and data subject under Malaysia's PDPA 2010, you have the following rights with respect to the personal data we hold about you:
You have the right to request a copy of the personal data held by dolar188. Requests will be processed within 14 business days.
You may request corrections to inaccurate or incomplete personal data via your account settings or customer support.
Under certain circumstances, you may request the deletion of your personal data — subject to any legally mandated data retention obligations.
You may object to the processing of your data for specific purposes such as direct marketing at any time, without penalty.
You may request your personal data in a machine-readable format for transfer to another service if required.
In certain situations, you may request that dolar188 restrict the processing of your data while a related issue is being resolved.
To exercise any of the rights above, please contact us by email at support@dolar188.world with the subject line "Personal Data Rights Request", or via the dolar188 platform live chat. We will require identity verification before processing your request to ensure the security of your data. All valid requests will be processed within 14 business days.
Please note that certain rights are subject to legal exceptions — for example, the right to erasure may not be fully fulfilled if dolar188 is legally required to retain the data for a specified period (such as financial transaction records). In such cases, we will clearly explain the reason for the exception to you.
The dolar188 platform is strictly not designed for or directed at individuals under the age of 21. We do not knowingly collect personal data from minors or underage individuals. The dolar188 registration process requires age verification, and we take active steps to prevent access by underage users.
If we discover that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe a child under their care has registered on the dolar188 platform should contact us immediately at support@dolar188.world.
Dolar188 fully supports efforts to prevent underage users from accessing gambling platforms. We encourage parents and guardians to use parental control software on shared devices and to have open conversations with their children about the risks of gambling. Any reports of underage access will be treated as a matter of the highest priority.
Dolar188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to how we operate. Each version of the Privacy Policy will carry a clearly visible "Updated" date at the top of the document.
For amendments deemed material — meaning changes that significantly affect how we use your personal data or your rights — dolar188 will provide advance notice to members via their registered email address or a prominent in-platform notice at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the platform.
For minor amendments such as spelling corrections, language clarification, or reformatting that do not alter the underlying substance, a separate notice may not be issued. We encourage you to review this page periodically and check the "Updated" date at the top to ensure you are always reading the latest version of dolar188's Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how dolar188 handles your personal data, we encourage you to reach out to us. Our team is ready to assist and committed to providing clear, helpful responses:
Email: support@dolar188.world — Use the subject line "Privacy Policy Enquiry" for a faster response.
Live Chat: Available 24 hours a day, 7 days a week on the dolar188 platform. Average response time under 3 minutes.
Service Language: Bahasa Malaysia and English.
Data Request Response Time: Within 14 business days from the date a complete request is received. Security emergencies are handled within 1 hour.
If you are dissatisfied with our response to your privacy concerns, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) in accordance with its prescribed procedures. dolar188 will cooperate fully with any official investigation by the PDPD concerning our data management practices.
Summary of Your Rights
As a dolar188 member, you have full control over your personal data. Here's a quick summary of our privacy commitments to you.
At dolar188, we believe our members' trust is our most valuable asset — and that trust can only be built when you're confident your personal data is in the right hands. That's why we invest in security infrastructure, staff training, and data management practices that align with the highest international standards.
This Privacy Policy is written in plain language — not confusing legal jargon — because we want you to genuinely understand your rights and how we handle your data. If anything is unclear or you would like further clarification, please do not hesitate to contact us.
Your use of the dolar188 platform is also subject to Terms & Conditions and Responsible Gaming Guidelines us. This platform is for users aged 21 and above only.